Matrix Couriers LTD
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Privacy Policy

Privacy Policy for Matrix Couriers

Effective Date: 06.07.2025

At Matrix Couriers (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and courier services.

1. Information We Collect

Personal Information

We may collect the following information when you use our website or services:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery addresses
  • Company name (if applicable)
  • Parcel sender and recipient details
  • Delivery instructions

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of visits
  • Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Provide courier and delivery services
  • Process bookings and payments
  • Track and manage shipments
  • Communicate regarding deliveries and customer support
  • Improve our website and services
  • Send service updates and notifications
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Sharing of Information

We may share your information with:

  • Delivery drivers and logistics partners to complete deliveries
  • Payment processing providers
  • IT and website service providers
  • Regulatory authorities when required by law
  • Professional advisers and insurers when necessary

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience

You can manage or disable cookies through your browser settings, although some website features may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Maintain business records
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your data

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. International Data Transfers

If your information is transferred or processed outside your country of residence, we will take appropriate steps to ensure it receives adequate protection in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website and services constitutes acceptance of any revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Matrix Couriers
Email: matrixcouriersltd@outlook.com
Phone: 07475637897

By using the Matrix Couriers website and services, you acknowledge that you have read and understood this Privacy Policy.

Copyright © 2026 Matrix Couriers LTD - All Rights Reserved.

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